Some FAQs you might have while buying from our website!
If we have not covered your query below, please email us at info@dulhanexclusives.com.au
Ordering Online
How do I Order Online?
To purchase a product on the Dulhan Exclusives website, simply click on the item you wish to buy, select the size and color and click ‘add to bag’. You will see the number of items in your bag in the top right corner. When you are ready to check out, click on the bag and you will be directed to checkout. Please note you will need one of our supported methods of payment (Visa, Mastercard, Paypal) to finalise your online order. We are not able to take orders over the phone, via email or standard mail. Only accepting online orders allows us to better protect your personal and financial information.
Can I change or cancel my order?
Once your package has been processed, we cannot cancel your order. We are unable to make changes to orders already in our system. This includes adding or removing items or making changes to size or quantity. It will be shipped and when it is received, you may return it to us. Please refer to our Returns Policy if you require further information. You will need to place a new order with the correct items and quantities and to avoid disappointment of stock selling out, we advise you do so as soon as possible.
What do I do if the item I am looking for is no longer available?
Dulhan Exclusives’ most popular items do tend to sell out quickly online. If you’ve seen something and liked it, our recommendation is to make your purchase or risk missing out as there is no guarantee the item you’re after will be restocked. Seasonal items are typically not restocked, but we may receive a return that would make the item available again. We have no way to predict this, so we would encourage you to check back frequently.
I ordered an item and it did not ship with my order, When will it be sent to me?
Occasionally an item is oversold in our warehouse, especially items on clearance that are low on stock. When an item is low on stock and more customers place orders for what we have available it has been oversold and we cannot send it to everyone who has ordered it. Our inventory is updated frequently, but occasionally this will happen and we are sorry for any disappointment caused as a result. It is not likely we will receive more of the item and you will be refunded for the item not shipped. We do not back order items so we cannot send it to you at a later date. Should the item become available again you will need to place a new order. It is possible the oversold item is still showing as available on the website. If you see this, please send us an email so that we will be able to look in to the item and confirm whether or not it is out of stock. Unfortunately we are not able to substitute for items that we are not able to fulfill on your order.
Payment
What forms of payment do you accept?
We accept VISA, MasterCard, PayPal and Dulhan Exclusives Gift Cards.
How does Paypal work?
PayPal is used to securely send payments over the internet. PayPal is incredibly safe and committed to protecting the privacy of its users. PayPal’s fraud prevention team is constantly developing the latest technology to keep your money and personal information safe. When using PayPal you can choose from your bank account, debit card/credit card account or PayPal balance to make a purchase online. When you use PayPal to make purchases, the recipients never see your bank account or credit card numbers.
Security
How secure is my Credit Card and Personal Information?
Your security while shopping online with us is extremely important to us, and we have taken all reasonable measures to ensure that your credit card and personal details are kept safe at all times.
To ensure that the page you are viewing is secure, look for a padlock icon in your browser, this verifies the authenticity and validity of our website security.
Sizing
How do I know what size I am?
There is a size guide on each outfit page available for your reference.
Delivery, Returns & Exchanges
For all returns or shipping related queries, please refer to our Returns and Shipping Policy or contact us via our Contact page.
if there is a problem with my order, Who do I contact?
If there is a problem with your order, please contact us via our contact page for further assistance or phone our store on 03 9793 9696
